General Terms and Conditions and Complaints Policy for Digital Content

Valid and effective from July 11, 2026

1. Introductory Provisions

The operator and seller within the QuizBrothers application and on the website quizbrothers.app is:

(hereinafter referred to as the "Seller")

2. Nature of the Service, Delivery of Digital Content, and LOSS OF THE RIGHT OF WITHDRAWAL

The QuizBrothers application exclusively sells digital content and licenses (24-hour credits, quiz question packages).

By agreeing to these terms and submitting an order, the buyer explicitly requests the immediate provision of the digital content before the expiration of the statutory withdrawal period (14 days). In accordance with applicable consumer protection legislation, by taking this step, the buyer permanently loses the right to withdraw from the contract and the right to a refund. For this reason, the Seller does not provide any financial refunds (return of cash/payment) for purchased items under any circumstances.

3. Obligation to Test and "AS IS" Software

The application and the respective system (including add-ons, web interfaces, and connections) are provided on an "as is" basis.

It is the sole responsibility of the buyer (the quiz organizer) to properly test the full functionality of the application under the conditions in which the event will take place before its first live, public, or commercial use. The Seller bears absolutely no liability for any damages, loss of profit from the event, venue cancellation fees, or damage to reputation resulting from the presence of a software error (bug) that could have been detected through testing. The buyer is obliged to report any technical deficiencies prior to the start of the event.

4. Explicit Exclusion of Liability (Force Majeure and Infrastructure)

The buyer acknowledges that the operation of the application depends on multiple network elements. The Seller categorically disclaims liability for service failures, player disconnections, application crashes, or other limitations in the following cases:

• Power outages or hardware failures on the side of the Seller’s local relay server (facilitating gameplay via PIN codes and multi-room sessions).
• Connection outages, cloud tunnel failures (e.g., Cloudflare), or network routing issues on the path between the player’s end device and the Seller’s servers.
• Internet connection outages, latency fluctuations, or Wi-Fi network congestion directly at the venue (location) where the quiz is taking place.
• Webhook failures or delays caused by outages on the side of the payment gateway operator or database services (Firebase/WooCommerce).

5. Burden of Proof when Reporting Errors

If a systemic error directly affecting a user account occurs (e.g., a 24-hour credit is not credited after a provably successful payment), the buyer is obliged to file a complaint without undue delay via email at [email protected].

To assess the complaint, the buyer is required to provide unequivocal evidence:

• The email address to which the account is registered and the exact time the error occurred.
• Order number (bank transaction receipt).
• Visual evidence from the application (a screenshot of the error message, device log, or video recording of the application’s behavior).

In the event of a failure to provide the aforementioned visual and identification evidence, it will not be possible to retroactively verify the error on the server, and the complaint will be automatically rejected.

6. Method of Compensation

If the Seller, based on the submitted evidence and system logs, acknowledges a fault exclusively on the side of their own infrastructure (e.g., proven failure to provide a license after payment), the sole method of resolving the complaint is providing alternative compensation. The Seller will manually credit the buyer’s account with a new credit of equal value. As stated in Section 2, financial refunds are not provided.

7. Protective Clause

The Seller reserves the right, at any time and at their own discretion, to provide the buyer with technical assistance, manually extend a session, transfer data, or credit a compensation credit even in cases not covered by legal liability (e.g., during a power outage at the venue or a user-side error). Such action is considered an exclusive, unilateral, and voluntary expression of the Seller’s goodwill. By providing such assistance, the Seller does not admit any legal liability, and this does not establish a precedent or a claim for similar compensation in the future.

8. Specifics for Corporate Clients (B2B)

In the event that the buyer is a legal entity, an entrepreneur, or is purchasing under a Company Registration Number (e.g., an event agency, school, or venue operator), the contractual relationship is governed by the relevant provisions of the Commercial Code of the Slovak Republic. In such cases, the Seller’s liability for any direct or indirect damages, loss of profit, or costs associated with organizing the quiz is contractually excluded to the fullest extent permitted by law.